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CIENA | Crown Utilities, LLC | Hubbell Utility Solutions | Inventronics Limited | Irby | Lynn | Multilink, Inc. | NISC | NRTC | OFS | Power & Tel | Rally Factory Rep Services | S&S Solutions, LLC | Superior Essex | Tii Technologies Inc. | Torgerson's Equipment | UtiliSource, LLC

Speakers

Sean Albertson has been a CX leader for 20+ years across companies from startups to Fortune 200. He has been at the forefront of transforming the customer journey to reduce effort and drive customer loyalty. He has created advanced CX programs leveraging text analytics, operational metrics, journey analytics and survey programs, with artificial intelligence driving real results. Sean shares his experience from the stage as an international speaker and workshop facilitator, as well as an advisor to CX-leading companies. Sean is the author of the award-winning book, 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey. See more information on his website, www.cx4rocks.com. 

Aaron Sopko, Chief Strategy Officer, Range – Aaron has been with the Range family for 28 years. During his time with the company, he has served in several capacities including Marketing Coordinator, Customer Service Manager, Marketing Director, Vice President and General Manager of Advanced Communications Technology, and now as Chief Strategy Officer for the Range Corporation.  In addition to his duties at Range, Aaron serves on the board of directors for Vision Net and as the Vice President for the Sheridan Area Chamber of Commerce. Most importantly, Aaron is blessed with a beautiful wife, two amazing daughters and a soon to be son-in-law, all of whom are active in directing and overseeing his time away from the office.

Autumn Ricke is a designer, marketer, and analytical nerd based in Bemidji, MN. While she currently is a Marketing Coordinator for Pinnacle Marketing Group, she’s been assisting businesses with marketing for over 10 years. Her creativity attention to detail, and willingness to give anything a try has helped Pinnacle Marketing Group not only promote their own brand, but their customers as well. She is passionate about helping others learn marketing strategies to succeed. When she is not busy sharing unsolicited marketing advice you can find her coaching Junior Olympic Volleyball, Golfing, or tending her indoor jungle of houseplants. 

Dustin Heath, as Director, Customer Success at CHR Solutions, is at the forefront of pioneering new technologies, directing training initiatives, and strategically managing contractor resources. Since joining CHR Solutions in 2016 as a CAD Manager, Dustin has consistently demonstrated his deep-rooted expertise in GIS, construction, and engineering, propelling the company towards innovation and excellence. 

Dustin's professional journey is marked by his exceptional skill in planning and executing broadband network designs utilizing cutting-edge technologies. A recognized Subject Matter Expert in GIS/CAD, Right of Way and Pole Permitting, Make Ready Engineering, and OSP Engineering and Construction, Dustin has played a pivotal role in optimizing CHR Solutions' network deployments across diverse terrains, from rural expanses to urban landscapes.

Brian Kettman has dedicated 30 out of his 35 years of telecommunications experience to MTCO Communications. Where for the last 15 years, he has held the position of Chief Technology Officer. Located in North Central Illinois, MTCO Communications is a family owned ILEC/CLEC proudly serving broadband, IPTV and telephone services to over 10,000 customers. Brian's expertise lies in technology and cybersecurity team leadership, project management and customer experience optimization. He possesses a profound passion for introducing the latest and proven telecommunications technologies to MTCO's valued customers, ensuring they receive cutting-edge solutions. When not immersed in his professional pursuits, Brian takes pleasure in spending quality time with his grandchildren, engaging in a round of golf, or embarking on scuba diving adventures in tropical destinations. For further information and professional inquiries, you can connect with Brian on LinkedIn at https://www.linkedin.com/in/brian-mtco/.

Rob Johnstone has been with Range for 18 years.  First, in the marketing department where he was the CMO for 13 years, and currently CEO for the last 6 years.  He received his education in management and marketing from the University of Montana School of Business in Missoula, MT.  Rob serves on several national, state, and local boards which include the SMC Board for NTCA and President of Montana’s state broadband association, BroadbandMT.  Rob has 25+ years of experience in leadership, management, public relations, marketing, and sales.